Shipping Policy
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Service Availability
AirCorps Art endeavors to ship products to addresses worldwide, subject to applicable restrictions and limitations. Certain products may not be eligible for international shipment due to regulatory, carrier, or logistical constraints. -
Delivery Estimates
Upon placement of an order, AirCorps Art will provide an estimated shipping and delivery date. Such estimates are based on product availability, the shipping method selected by the customer, and carrier schedules. Delivery estimates are provided for convenience only and shall not constitute a guarantee of delivery by a specific date.
Returns Policy
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Eligibility for Returns
Subject to the conditions herein, most new and unopened merchandise may be returned within thirty (30) calendar days of delivery for a refund of the purchase price. Merchandise must be returned in its original condition and packaging, accompanied by proof of purchase. -
Responsibility for Return Shipping
The customer shall be responsible for all return shipping costs unless the return is necessitated by an error attributable to AirCorps Art, including, but not limited to, shipment of an incorrect or defective product. In such instances, AirCorps Art will bear the reasonable cost of return shipping. -
Refund Timeline
Refunds will be processed within a commercially reasonable period not to exceed four (4) weeks from the date the return package is tendered to the carrier. This period includes (i) transit time for the merchandise to be received by AirCorps Art (estimated at five (5) to ten (10) business days), (ii) internal processing time upon receipt (estimated at three (3) to five (5) business days), and (iii) the time required by the customer’s financial institution to post the refund (estimated at five (5) to ten (10) business days). -
Return Procedure
To initiate a return, the customer must contact AirCorps Art's customer service and provide the order number along with a detailed description of the item(s) to be returned. AirCorps Art will issue return instructions, which must be followed for the return to be accepted. Failure to comply with the prescribed procedure may result in the rejection of the return request.